With a pedigree going back over ten years,The Definitive Handbook of Business Continuity Manag...
'Body of knowledge' for Business Continuity by an acclaimed founder of the profession. Hiles show...
This volume came about as a result of the authors’ own practical experience in Help Desk operatio...
With a pedigree going back over ten years,The Definitive Handbook of Business Continuity Manag...
Most suppliers lose around 16% of their customers each year. The reason? Poor service — whether p...
In an ideal business climate, all your service level agreements would align perfectly with busine...
Creating and Maintaining Resilient Supply ChainsWill your supply chain survive t...
Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who scre...
This book holds the key to creating enduring, satisfying and profitable relationships between cus...