Business Continuity Management () von Andrew Hiles

Forewords by Lyndon Bird, Michael Howbrook, and Dr. Adil S. Mufti Author's Introduction to the 4th Edition Preface 0.1 - .4 Discussion of Assorted Risks: Natural, Geopolitical, Corporate, New Technologies 0.5 Boardroom Attitudes to Risk Management 0.7 Summary: What These Technical Risks Mean for BC Professionals NOTE: All chapters conclude with Action Plan, Business Continuity Road Map, Self-Examination and Discussion Questions, Footnotes Chapter 1: Introduction to Business Continuity 1.1 What Is Business Continuity and Why Should We Have It? 1.2 - .3 Impact of Business Disruption and Defining the Need: What Is a Disaster? 1.4 Recovery Timescale 1.5 Business Continuity – Project, Program or Management System? 1.6 The Growing Maturity of BC 1.7 Professional Institutes Chapter 2: Understanding the World of BC Standards 2.1 Background: Making the Choice 2.2 Focus Standards 2.3 - .4 Other Relevant Guidelines and Standards 2.5 Comparison of Standards 2.6 Considerations on Using Standards Chapter 3: Project Startup and Management 3.1 BC Project Activities 3.2 BCP Scope 3.3 Getting Buy-In: Benefits of BC Planning 3.4 Developing the Training Methodology 3.5 Acquiring or Developing Training Aids 3.6 Establish BC Policy 3.7 Lead Sponsors in Defining Objectives 3.8 Establish a Planning/Steering Committee 3.9 BC Manager/BC Coordinator 3.10 Project Planning 3.11 Assessing Project Resources and Timeframe 3.12 Develop Initial Budgetary Requirements Chapter 4: Risk Evaluation and Control 4.1 Understanding Risk 4.2 The RA Process 4.3 Options for Risk Management (RM) 4.4 Risk Identification and Measurement 4.5 Risk Management for Finance and the Finance Sector – Compliance Issues 4.6 Food and Drug Administration (FDA) Compliance 4.7 Health Care 4.8 Risk Assessment in Other Industries 4.9 Risk Assessment: Statutory Requirement and Duty of Care 4.12 Critical Component Failure Analysis 4.13 Operational Risk Management 4.14 An Output Approach to Risk 4.15 COSO Enterprise Risk Management Chapter 5: Managing Supply Chain Risk 5.1 Supply Chain Dependency 5.2 Risk and the Procurement Cycle 5.3 Strategic Purchasing and Supply Management 5.4 Developing Sourcing Strategies: Types of Contract 5.5 The Strategic Procurement Lifecycle 5.6 Supplier Strategies 5.7 Procurement Documentation 5.8 Tendering Procedures 5.9 Outsourcing Risk 5.10 Risks: All Contracts 5.11 How Suppliers Charge 5.12 Vendor Evaluation Criteria 5.13 Negotiating 5.14 Summary: Risk Based Acquisition Management (RBAM) 5.15 Lessons from Experience Chapter 6: Business Impact Analysis 6.1 Why Should I Conduct a BIA? 6.2 How Do I Conduct a BIA? 6.3 The BIA Project 6.4 BIA Data Collection Methods 6.5 Critical Success Factors: Definitions 6.6 Key Performance Indicators 6.7 Service Level Agreements 6.8 Desk Review of Documentation 6.9 - .11 Questionnaires, Interviews, Workshops 6.12 BIA – Justification for BCM 6.13 A Tiered Approach to BC Planning: Relationship of BC and Service Level Agreements Chapter 7: Developing Continuity Strategies 7.1 Why Do I Need A Continuity Strategy? 7.2 Definitions – Vital Materials 7.3 Focus on Deliverables 7.4 Business Continuity Strategy: Options 7.5 Option Comparison 7.6 Backups 7.8 Contractual Arrangements for Recovery Services 7.9 Lateral and Creative Thinking 7.10 The Role of Insurance Chapter 8: Emergency Response and Operations 8.1 Emergency Response Defined 8.2 Coordination with Emergency Services 8.3 Coordination with Public Authorities 8.4 US Department of Homeland Security 8.5 - .7 Emergency Management in Canada, Australia, UK 8.8 Salvage and Restoration 8.9 Public Relations and Crisis Communication Chapter 9: Developing and Implementing the Business Continuity Plan 9.1 BCP Scope 9.2 Developing the Plan 9.3 Format of Plan 9.4 Software Tools for Plan Development Chapter 10: Auditing, Maintaining, and Exercising the Business Continuity Plan 10.1 Plan Audit 10.2 Testing, Exercising – What's the Difference? 10.3 The Need to Exercise 10.4 When Should You Test or Exercise? 10.5 Plan Review and Maintenance Chapter 11: A Glimpse of the Future: The Challenge of BCM Convergence Appendix A: Contract Issues for Supply Chain Risk and Resilience Appendix B: ISO 22301:2012 Societal Security – Business Continuity Management Systems – Requirements Appendix C: USA NFPA 1600:2013 Standard on Disaster/Emergency Management and Business Continuity Programs Appendix D: Group Processes to Develop Consensus for the BCP: Collaborative and Creative Thinking Appendix E: Understanding Certification Issues, Requirements, and Processes Glossary Index Downloadable Resources