Mastering Hard Conversations () von Mark Rosenberg
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Introduction vii
Chapter 1 What are hard conversations - and why should you have them? 1
Chapter 2 How do you currently manage conflict? 17
Chapter 3 Hard conversations made easy: A practical process and framework 37
Chapter 4 Polishing your skills for hard conversations 59
Chapter 5 Preparing for hard conversations: Two case studies 91
Chapter 6 Having the hard conversations: Two case studies 127
Chapter 7 Giving and receiving feedback 151
Chapter 8 Dealing with certifiable assholes 165
Conclusion: Conflict is inevitable 179
Appendix A: Words describing emotions commonly experienced in conflict 185
Appendix B: Preparing for a hard conversation 187
Endnotes 193
Schlagwörter zu:
Mastering Hard Conversations von Mark Rosenberg - mit der ISBN: 9781922553874
Conflict management; Conflict resolution; Leadership:Workplace communication; Work conversations; Workplace conflict; Workplace conversations, Online-Buchhandlung
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