Active Operations Management (EPUB3) von Neil Bentley
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Practiced by tens of thousands of people across more than 40 countries, Active Operations Management (AOM) is one of the most successful methods for managing performance in service operations. Now the people who developed the method tell you exactly how you can do it for yourself.
Table of Contents
Introduction 6
Section 1: The importance of having a method 6
Chapter One: Why this and why now? 6
Chapter 2: The Nuts and Bolts of Service Operations 10
Chapter 3: How AOM Helps to Achieve Balance 16
Chapter 4: Why Bother? 25
Section 2: What is AOM and how does it work? 32
Chapter 5: We are all out of Magic Bullets 32
Chapter 6: The Four Perspectives 37
Chapter 7: Behaviours and Skills 41
Chapter 8: The AOM Method and Tools 49
Chapter 9: So how do you rate yourself? 56
Chapter 10: Overview of the AOM Method 60
Chapter 11: Back to Basics 67
Chapter 12: Your first plan 72
Chapter 13: Planning Work 79
Chapter 14: Balancing a Plan 87
Chapter 15: Controlling to Plan 94
Chapter 16: Reviewing and Learning 99
Section 4: AOM and The Bigger Picture 109
Chapter 17: Where next? 109
Chapter 18: AOM in a world of change 112
Chapter 19: AOM and the future of operations 119
Chapter 20: Goodbye and Goodluck 126
Schlagwörter zu:
Active Operations Management von Neil Bentley - mit der ISBN: 9781788602303
COMPUTERS / Business & Productivity Software / General; COMPUTERS / Software Development & Engineering / Project Management; Agile; business; office; service industry; systems, Online-Buchhandlung
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