Strategic Intelligence for Law Firms (EPUB) von Zena Applebaum

In today's modern, techno-centric world with its endless supply of data, and the multitude of ways to collect and utilise it, intelligence has become the best tool for law firms when it comes to understanding client needs, offering quality value-oriented services, and garnering and retaining business.

Executive summary About the authors Chapter 1: Client success through better intelligence *State of the industry *Client intelligence opportunity *Data-driven and systematic approaches *Measurement, insights, and action *Cultural considerations *Managing progress in light of the larger vision *Summary Chapter 2: Why client intelligence is (or should be) the new CI for law firms *The CI cycle *And then it was 2008 - An industry in flux *Technology makes it easy *Understand my business *Collaboration is the key to client intelligence Chapter 3: Balancing pricing and client perceptions of value *Defining value *Using communications to demonstrate value *Estimates and fee structures Chapter 4: Utilizing multiple intelligence sources to create an opportunity scoring assessment *Setting the foundations - Metrics and scope *Legal intelligence platforms *Relationships and connections *Experience *Finance, pricing, and profitability Chapter 5: Developing a CI function in a resource-constrained environment *Gaining buy-in *Process, process, process *People *Take initiative *Solicit and implement feedback *Track outcomes *Ready to launch Chapter 6: Compiling a useful and user-friendly competitive intelligence report *Step 1 - Choice of format *Step 2 - The executive summary *Step 3 - Establish the purpose of the report *Step 4 - Tools *Conclusion Chapter 7: Design Thinking and the why of BI *Change or die *But change how? *Design thinking discipline *Empathy? *Bringing empathy to BI *OMG *Beginning with the prosaic *Back to the why of BI Chapter 8: From BI to AI *BI and big data *AI's two-factor authentication *The AI of BI - and the BI of AI! *Get the BI right first *From dashboard to conversation Chapter 9: URLs or UPL? Using software to close the access to justice gap *Mind the gap *A history of software turbulence *Legal software is already here *Industry concerns *What's next *Unauthorized practice of law *Unclear boundaries *Inputs vs outputs *A future of robots in the law *Lawyers in the loop *Quality service at scale *Colophon