Horizon Scanning (EPUB) von Patrick J McKenna

Horizon Scanning: Modernizing Legal Service Delivery takes a look at the ways in which the delivery of legal services might change in the foreseeable future, bringing together the advice of leading industry practitioners and consultants; offering their predictions, and sharing experience and practical guidance.

Chapter 1: Seeing the future first - analyzing strategic trends, By Patrick J. McKenna, author, lecturer, strategist, and advisor to the leaders of premier law firms Chapter 2: The customer is always right - how client expectations will shape the delivery of legal services, By David Kerr, director, Moore Legal Technology Chapter 3: What customer-focused really means for law firms, By Jon Whittle, Jon Whittle Consulting Ltd Chapter 4: Considering the end-client, By Jason P. Williams, global head of client service management, HSBC Chapter 5: Lawyers must win the technology race, By Wayne Hassay, managing partner, Maguire Schneider Hassay, LLP Chapter 6: The future of spend management - using AI to improve the ROI of vendor relationships, By Nathan Cemenska, Wolters Kluwer Chapter 7: The silver bullet fallacy of technology, By Merry Neitlich, managing partner of EM Consulting, and Jerry Rosenthal, business process improvement leader, author, and speaker Chapter 8: Relationship management redefined with data, By Lucy Bassli, founder and principal, InnoLegal Services Chapter 9: The value conversation - people and processes before technology, By David Galbenski, Lumen Legal Chapter 10: Future growth is in focusing on industry expertise, By Patrick J. McKenna, author, lecturer, strategist, and advisor to the leaders of premier law firms Chapter 11: 360 degrees of law, By Mary Juetten, founder and CEO, Traklight Chapter 12: The impact of COVID -19 on future legal operations and the legal marketplace, By Richard Brzakala Chapter 13: Litigation management in an uncertain world, By Paul Williams, partner and general liability practice co-chair, Shook, Hardy & Bacon LLP