Portraits of Public Service () von Staci M. Zavattaro

List of Illustrations
Introduction: Stories as Knowledge Creation
Staci M. Zavattaro, Jessica E. Sowa, Alexander C. Henderson, and Lauren Hamilton Edwards

SECTION 1: BALANCING ACTS

1. Navigating Between the State and the Community: Stories from Community Health Workers
Gabriela Lotta and Juliana Rocha Miranda

2. Under the Radar: Stories from Government Meteorologists
Kelly A. Stevens

3. Revisiting Librarians as Public Servants
Alicia Schatteman

4. Teachers and Their Monitors: Negotiating Disciplinary Regimes in Pakistan
Moiz Abdul Majid and Sameen A. Mohsin Ali

SECTION 2: LIFE AND DEATH PRESSURE

5. (In)visible and (Mis)understood: The Public Service Work of American Sign Language (ASL) Interpreters during Emergencies
Stephanie Dolamore and Geoffrey Whitebread

6. Unseen but Irreplaceable: The Role of Air Traffic Controllers
Sean A. McCandless

7. Serving in Silence: The Emergency Manager
Kyle R. Overly

SECTION 3: POSSIBLY MISUNDERSTOOD ROLES AND RESPONSIBILITIES

8. When Silence Is Golden: Stories from an Elections Office
Amanda D. Clark

9. Public Defenders as Constitutional Pariahs, Surrogate Deviants, and Emotional Laborers
Adam Croft

10. New York City Property Tax Assessment: Public Employees Serving in Silence
Michael J. Fouassier

11. Affordable Housing and Homelessness Policy Professionals
Maren B. Trochmann

SECTION 4: UNEXPECTED REALMS OF DEMOCRACY

12. Making in the Invisible Visible: The Photographers and Videographers in Public Service
Maja Husar Holmes

13. Arts and Cultural Management During the Pandemic: Introducing the Observant Servant
Sarah Berry, Dutch Reutter, Judith L. Millesen, and Maren B. Trochmann

14. Inconspicuously Indispensable for India: The Untold Stories of Accredited Social Health Activists (ASHAs)
Nandhini Rangarajan, Aroon P. Manoharan, and Bianca Ortiz-Wythe

15. Multiple Mandates, Competing Goals, and the Challenges of Working in Combined Environmental Agencies in the United States
JoyAnna S. Hopper

Conclusion: A Path Forward for the Field
Staci M. Zavattaro, Jessica E. Sowa, Alexander C. Henderson, and Lauren Hamilton Edwards
List of Contributors
Index