Peter Drucker’s Five Most Important Questions (E-Book) von Peter F. Drucker

Foreword vii
Frances Hesselbein

Introduction xiii
Joan Snyder Kuhl

About xix
Peter F. Drucker

Why Self-Assessment? 1
Peter F. Drucker

Question 1 What is Our Mission? 7
Peter F. Drucker with Jim Collins, Kelly Goldsmith, Marshall Goldsmith, and Michael Radparvar

Question 2 Who is Our Customer? 19
Peter F. Drucker with Philip Kotler, Raghu Krishnamoorthy, and Luke Owings

Question 3 What Does the Customer Value? 35
Peter F. Drucker with Jim Kouzes, Kass Lazerow, Mike Lazerow, and Nadira Hira

Question 4 What Are Our Results? 47
Peter F. Drucker with Judith Rodin, Bernard Banks, and Adam Braun

Question 5 What is Our Plan? 61
Peter F. Drucker with V. Kasturi Rangan, Juana Bordas, and Caroline Ghosn

Transformational Leadership 81
Frances Hesselbein with Lauren Maillian Bias

The Self-Assessment Process 89
Peter F. Drucker

Suggested Questions to Explore 91

Notes 101

Definition of Terms 105

Additional Resources 107

About the Contributors 109

About theFrances Hesselbein Leadership Institute 117

Acknowledgments 120

Peter Drucker's Five Most Important Questions provides insightful guidance and stirring inspiration for today's leaders and entrepreneurs. By applying Drucker's leadership framework in the present context of today's leaders and those who lead with them, this book is an essential resource for people leading, managing and working in all three sectorspublic, private and social. Readers will gain new perspectives and develop a solid foundation upon which to build a successful and bright future. They will learn how to focus on why they are doing what they're doing, how to do it better, and how to develop a realistic, motivational plan for achieving their goals. This brief, clear, and accessible guide peppered with commentary from distinguished management gurus, contemporary entrepreneurs and dynamic millennial leaders will challenge readers and stimulate spirited discussion and action within any organization, inspiring positive change and new levels of excellence. In addition to contributions from Jim Collins, Marshall Goldsmith, and Judith Rodin, the book features new insights from some of today's most influential leaders in business (GE and Salesforce.com), academia (Harvard Business School and Northwestern University), social enterprise (Levo League, Pencils of Promise and Why Millennials Matter) and the military (United States Military Academy), who have been directly influenced by Drucker's theory of management.

The latePETER F. DRUCKER(19092005), known worldwide as the Father of Modern Management, was a professor, management consultant, and writer. Drucker directly influenced a huge number of leaders from a wide range of organizations across all sectors of society. Among them: General Electric, IBM, Intel, Procter& Gamble, Girl Scouts of the USA, The Salvation Army, Red Cross, United Farm Workers, and several presidential administrations.

FRANCES HESSELBEIN, a Presidential Medal of Freedom recipient, is the president and CEO of the Frances Hesselbein Leadership Institute (formerly the Leader to Leader Institute) and editor-in-chief of the award-winning quarterly journal,Leader to Leader, as well as co-editor of 27 books translated into 29 languages.

JOAN SNYDER KUHL, founder of Why Millennials Matter, is an international speaker, leadership trainer, and consultant specializing in global talent development and generational engagement strategies.